General

While we take every care to be accurate we reserve the right to amend, without notice, prices, descriptions and specifications of all products and offers. All prices are inclusive of VAT where applicable and delivery to the UK mainland, and are subject to stock availability. Product images and descriptions are for illustration only and may vary. Errors and omissions excepted.

Placing an order

You can place an order online or by phone. For online payment you can choose to use either Paypal or Stripe, who both accept all major credit cards. Payment will be taken automatically at the time of purchase, but the acceptance of your order and the creation of a legally binding contract between us will only occur when we despatch your order to you. We may decline all or part of your order for any reason, in which case we will contact you to arrange any appropriate refund. Delivery to the UK mainland is free.

Returns

Faulty or Damaged Goods: The customer must inform us about any faulty or damaged items within 24 hours from receipt of the goods. If notification is any later than this the Customer is at risk of the Manufacturers being unable to replace such items. Sewing Machine World will pay the return carriage cost if the item / items were found to be faulty, damaged or if the item was sent in error. Dislike or unhappy with your purchase?: The customer has 7 days from receipt of the goods to request a refund. Before returning any items the customer must contact us first. Some items (detailed below) we are unable to refund due to them being a ‘special purchase’ or ‘cut to order’, or in some cases all it takes is a little instruction to get you going. The customer will return the item if the item was ordered in error. Under such circumstances, where valuable items are being returned it is advisable that customers should opt for insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund. Refunds or replacements will only be issued upon safe receipt of the goods being returned. Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. We regret we are not able to accept and refund the following: Software Memory Cards Design CDs USB Sticks Horn Furniture & Inserts Any ‘Agency’ Sewing Machines Refund payments: Administration charge of up to £30 will apply to refunds on returned items. Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. Online orders may need to be refunded via PayPal, therefore for security purposes, we may need to contact the customer to verify details. Damaged or Faulty goods will be repaired and returned or in some cases replaced (for more information on this please see the manufacturers’ warranty section within the ‘Servicing’ page). Goods returned incomplete: It is up to the customer to check that all accessories, notions and other items such as manuals, foot controls etc that were included in the original order are not missing before being parcelled up and returned. Goods being returned for a refund must also include any complimentary goods as issued upon purchase. Please ensure that you carefully pack any items being returned to us. As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

Privacy

In the course of using this website we may collect and record certain information about you. This includes personal details such as your name and address. We may also use cookies or other techniques to record anonymous data about how you use this website. Any personal details will be used only in accordance with the Data Protection Act to enable us to process your order; this may include passing to third-party payment processors such as Paypal. You have the right to request a copy of any personal information we hold about you. To do so, please send a written request including a cheque for £10 to cover administration costs to the address above.

Waste electrical or electronic equipment recycling

If you buy a new electrical item, we will recycle your old one for free. For example, if you purchase a new sewing machine from us, you can send your old sewing machine to us for recycling. You have 28 days in which to send in your old machine, and you are responsible for any postage costs incurred. Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. You can find out more about recycling and find your local recycling centre at the Recycle Now website.