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EXCELLENT Based on 106 reviews Chris L2025-02-08Trustindex verifies that the original source of the review is Google. We'd taken a broken Hobbycraft sewing machine back to the King's Lynn shop. The helpful lady there could not get it going. She suggested that Sewing Machine World might be able to fix it. Within five minutes it was fixed!! Top notch :-) Nicola Moss2025-01-29Trustindex verifies that the original source of the review is Google. Can highly recommend Sewing Machine World. Great customer service and support. Sasha was very helpful with ordering my new sewing machine and cabinet. Mary Grist2025-01-14Trustindex verifies that the original source of the review is Google. I visited Sewing Machine World today, and was served by a very helpful member of staff. She listened to my questions and answered them patiently. When I had chosen and purchased my lovely new sewing machine, she kindly showed me the basics in threading it and using the various controls. No hard selling. She was very knowledgeable. Rosemary Saward2025-01-05Trustindex verifies that the original source of the review is Google. Really helpful and knowledgeable staff. The week before Christmas I placed an order on Thursday; sewing machine arrived Friday, and my Horn Cabinet insert on Saturday. They also stock a selection of sewing accessories and tools. Very happy with the service, would definitely use them again. Ange Peach2024-12-29Trustindex verifies that the original source of the review is Google. The team at Sewing Machine World are amazing, they are really knowledgeable and offer amazing customer service with every sale. I’ve bought several machines from them and had servicing too. They are leaders in their field and actually listen to what you need and find a machine to suit you. Your able to try any machine in store to see its features first hand, with one of the team on hand to help you too. Most machines are available to take away on the day and nothing is too much trouble for the team. I would highly recommend, five stars from ‘ The Stitching Genie’. Tania Thompson2024-12-04Trustindex verifies that the original source of the review is Google. First contact made at a Quilting Fair in November. Amazing, personal service. Thank you Kim A2024-11-25Trustindex verifies that the original source of the review is Google. I have just purchased a Babylock Primo from Sewing Machine World and can’t rave enough over the fantastic service and advice I was given. This is my second purchase (first one was a Babylock overlocker) and Rita and Sasha were really patient and informative. I feel very lucky to have them on my doorstep to pop into and would highly recommend them if you’re looking for your new sewing machine. John Riches2024-11-22Trustindex verifies that the original source of the review is Google. Really nice to deal with a local company, very friendly and helpful. All aspects of the sewing machine were explained and demonstrated and we were not rushed. If you are looking for a machine then this is the place to go. Many thanks for your advise and help. Emma Bouchard2024-11-15Trustindex verifies that the original source of the review is Google. The service was fantastic from start to finish. Steve offered a great price on the Brother embroidery machine I wanted, and Sasha was incredibly helpful in ensuring I had the right software ready for its arrival. When it came time for installation, Steve and Harvey were both friendly and informative. They took the time to walk me through a practice run, ensuring everything was set up properly and working as expected before they left. Helen Rowlinson2024-11-08Trustindex verifies that the original source of the review is Google. This business is one of the best I ever come across. This is mainly due to the skill and attitude of the staff. All of them have different skills and are prepared to share them as well as researching any queries I may have. I was never particularly pleased with my brother embroidery machine and decided to upgrade. Rita helped me and I purchased a bernina b790 I instantly fell in love with it I even went to London on Bernia training day. Then I heard a whisper about a newer model the b990 I instantly decided it was for me. I had to wait for it However I was invited to try out the shops demo one .i never felt I was a nuisance Sasha kept me well informed as to the progress of my order. She has amazing skills considering her age she is very helpful and interested in my progress. Steve’s mechanical skills in relation to servicing are very impressive he is training his son Harvey who also brilliant. When they delivered my new machine they were respectful of my sewing room and then I was up and running. This machine is incredible I just love it I can’t wait every day to play with it I urge everyone to check them out I’m sure you will not be disappointed. Thank you all
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About
The man behind Sewing Machine World is Steve Broomhall, a sewing machine engineer with decades of experience in the trade. Steve studied clothing machine technology at the London College of Fashion, before going on to gain experience in his field by completing an apprenticeship with a clothing manufacturer. Later he worked in larger Pfaff and Bernina dealerships to increase his knowledge of the trade. He has also worked for VSM, the parent company of the brands Husqvarna and Pfaff. Backed up a by dedicated and experienced staff, you can be sure that you will always get expert advice and service from Steve and his team.